Michael Stars Reviews

If I could give this company a zero rating I would!! Never mind poor customer service …. There is NO customer service. Two of the items ordered were supposed to be the same colour but they weren’t even close. The other item was a terrible fit. When I tried to get a return label they sent the same auto reply over and over but the link wouldn’t work because I’m from Canada. They overvalued the package which cost me extra $ in duties. This company is unprofessional and does not value customers. Never again for me.

Horrible customer service. Bought 2 $ 78 tee shirts. One of them had a whole in the shoulder. Asked me for a picture, sent it and have tried to reach out several times with no response. I hate a company that doesn’t stand behind their product. DO NOT BUY!

Horrible customer service. They sent me the wrong size and they won’t exchange it. Horrible . Don’t buy from this place. Cheap material too.

I had similar situation they wouldn’t credit me for a first time ordering promo.
I returned the dress on principle. they do not answer phone calls and don’t seem to care
I’ll now wait for my refund hope there will not be an issue

Horrible customer service. They list a phone number, however when you call they don’t answer and ask to leave a message which they never return. I ordered 3 Tees, and I immediately returned two of them, which I even I did not try. It took them two weeks to process a refund, after I sent multiple emails. Then they email me about the refund with deducting $8.00 without any explanation, I had to email them several times regarding not refunding me the full amount. Finally, they replied that they deducted $8.00 due to deodorant stains, I never tried them. They are dishonest, unprofessional, and make any excuse for a return not to be refunded in full. They will be reported to Better business bureau. Even they said they processed my refund, it’s been a while and did not post to my credit card. A dispute to follow with my credit card. Buyers be very careful to purchase from this merchant. What a waste of time!

I ordered items and before they were sent to me they had a promotion. I asked for the promotion to be honored and was told no. Really? First and last time I will order from them. They actually pay a customer service rep with that non existent level of making sure the customer is satisfied.

I highly recommend Michael Stars. I was super impressed with how my items arrived..in a nice gift box and boxed in a larger sturdy box. I got three basic tees which fit great and are super comfy! I am excited to buy more items from this company!